Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every single support request you send to us will be replied to within maximum 1 hour. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from an administrator, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you make use of our Managed Servers package, any of the server management services included there will be completed at a time that is suitable for you.
A First–Class Client Care Service
We’ll be available to you 24–7 to reply to any enquiries that you may have connected with our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help handling server management procedures, you can take a look at our Managed Servers package, which includes backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Section
Our Hosting Control Panel has been pre–installed for each dedicated server. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most how–to articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.