Being able to get in touch with your cloud website hosting provider when you have any kind of questions or experience any difficulties is really important and how fast they will answer and take action is essential, particularly if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are also a quick way to identify actual providers from resellers. The latter typically reply only to e-mails or support tickets and you will need to wait for a day or even more to get a response. If your trouble needs several replies, you'll end up losing days to have a simple problem solved. When you use the services of a genuine and trustworthy website hosting provider, you should be in a position to connect with the support team at any time and receive an instant reply no matter what the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all of our cloud website hosting plans are twenty-four-seven, so you can forget about waiting for a couple of days to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket in addition to the other three ways of communication. You're able to choose the most appropriate way to contact us depending on what your location is or the hardware you're using. We are able to assist you for more or less any hosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the max response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you buy a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and common queries. Our representatives will assist you to find the most suitable package or offer you details about our servers, to check whether the system requirements for your sites are met. If you're an active client, you will also be able to contact us through e-mail or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that whenever you employ any of these 2 ways of contact, you'll get a response within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other companies, even large ones, you are able to compare the reply time since it usually takes a whole day for them to handle a ticket.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have quick support in general, let alone if you manage a whole server, that's why each and every dedicated server that we supply includes 24/7 support with one-hour reply time guarantee regardless of the problem. The service is 100 % free for any type of problems with your server or the software that was installed by our admins through the setup, therefore you are able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from the billing area or you could send an email message, and the actual response time for either of these rarely surpasses thirty minutes because we have admins available 24x7x365. If you require general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers we have on three continents or you can employ our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, which you can add to your server plan through the billing Control Panel.