Though this isn't the most importantaspect to identify a reliable cloud website hosting provider from a bad one or a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you aren't using the services of a one-person firm and that you will be able to reach someone any time you're looking for support. The telephone support for web hosting services may vary from general to dedicated, which means that the problems that can be resolved with a call vary depending on the service provider. In most cases, these issues are simpler and include billing or first level technical issues since more complex issues usually require a support ticket where both you and the sysadmins can track what's going on with a given situation. Nonetheless, the option to phone call your service provider will save you considerable time and efforts for the numerous tiny problems that may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Website Hosting

We know that having the option to consult with a live consultant is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you can reach us on the phone for fourteen hours a day. If you consider getting one of our cloud website hosting, for example, you will be able to give us a call and find more about our services prior to ordering so as to be sure that we meet all the system requirements for your websites. Following the purchase, you can call us about all the sales and / or billing difficulties you may have, or receive any type of general or basic technical info you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we provide include real-time phone support for 14 hours daily. In case you're unsure which plan is suitable for your websites, you want to learn more about the package's specs or you're looking for any other type of info on our services, you have the option to call any of the local numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support agents will help you. In case you currently have an account, you'll be able to contact us about general and sales issues, although we are usually able to help with numerous tech issues as well. For strictly tech troubles you'll have to employ our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the best option in case the issue needs longer time to be resolved or it has to be escalated to our sysadmins.