If you ever face a problem with your website and are unable to fix it on your own, ask the web hosting company’s customer support team to assist you to bring the website back online. A timely solution would be the most optimal scenario, but lots of hosting companies reply within twenty four hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be resolved easily, your site may not function correctly or may not be accessible at all for an extended stretch of time, so you may lose potential clients as it’s very unlikely that anybody would be enthusiastic to come back to a site that is faulty. That’s why, you have to make sure not only that you can reach your hosting company, but also that they can reply and assist you in a timely fashion. If a software application update doesn’t proceed as planned or you delete something mistakenly, for example, the site should be fixed quickly in order to avoid long inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting include a sixty-minute response time guarantee, which suggests that irrespective of what inquiry or issue you may have, we will always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer support team reps will be at your disposal 24/7, even on weekends and official holidays, which implies that you will receive swift assistance at all times. We realize exactly how priceless time can be, so by the time we respond to your e-mail or support ticket, we will have investigated the matter and, in case we haven’t discovered a solution, we’ll supply you with more details on what you need to do on your end – when the situation requires this. With our support service, you can be certain that there will be someone to assist you instantaneously, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our really fast support service. You will get a reply to any support ticket submitted via the web hosting Control Panel or e-mail sent to our technical and customer support team in less than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes substantially less time to investigate and rectify a problem. We’ll supply you with more information in case the solution entails something that has to be done on your end. In case you get in touch with us during weekends or holidays, the response time will be precisely the same and considering that our support team will be at your disposal 24 hours a day, you’ll receive instant assistance for practically any billing, general or technical issue no matter what time of day or night it is.