One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting include a sixty-minute response time guarantee, which suggests that irrespective of what inquiry or issue you may have, we will always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer support team reps will be at your disposal 24/7, even on weekends and official holidays, which implies that you will receive swift assistance at all times. We realize exactly how priceless time can be, so by the time we respond to your e-mail or support ticket, we will have investigated the matter and, in case we haven’t discovered a solution, we’ll supply you with more details on what you need to do on your end – when the situation requires this. With our support service, you can be certain that there will be someone to assist you instantaneously, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our really fast support service. You will get a reply to any support ticket submitted via the web hosting Control Panel or e-mail sent to our technical and customer support team in less than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes substantially less time to investigate and rectify a problem. We’ll supply you with more information in case the solution entails something that has to be done on your end. In case you get in touch with us during weekends or holidays, the response time will be precisely the same and considering that our support team will be at your disposal 24 hours a day, you’ll receive instant assistance for practically any billing, general or technical issue no matter what time of day or night it is.