Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our cloud website hosting is not separate from the web hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular time with only a few clicks of the mouse, without ever leaving your account. The ticketing system offers a quick-search field, so you can track down virtually any support ticket that you’ve already sent, if needed. On top of that, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to solve a particular issue even before you post a ticket. The ticket response time is no more than 60 minutes, which suggests that you can get timely assistance at any moment and in case our help desk team recommends that you do something within your account, you can do it momentarily without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more efficient to manage everything in a single place, which is the reason why we have implemented a support ticket system into the custom-built Hepsia Control Panel, which comes with each single semi-dedicated server package. This will enable you to manage the correspondence with our help desk team along with your sites, which suggests that you won’t need to memorize additional login credentials for another admin dashboard. You’ll be able to send a new ticket or to check the status of an old one with less than several mouse clicks while you’re browsing the files hosted in your account. In addition, you can look through older tickets using an intelligent search option or check applicable knowledge base articles with solutions to commonly encountered challenges. The built-in ticketing system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there will always be somebody to assist you.