There are several ways to contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. It’s the easiest method of correspondence for a variety of reasons. In case no technical support team member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably be received. In addition, you can copy/paste large bits of information without needing to worry about printing mistakes, and if a certain issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are often separate from the hosting platform, which implies that if you need to supply information or to adhere to directions, you’ll have to use no less than two different admin interfaces and this number may rise in case you wish to administer a couple of domains. Furthermore, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our cloud website hosting is not separate from the web hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular time with only a few clicks of the mouse, without ever leaving your account. The ticketing system offers a quick-search field, so you can track down virtually any support ticket that you’ve already sent, if needed. On top of that, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to solve a particular issue even before you post a ticket. The ticket response time is no more than 60 minutes, which suggests that you can get timely assistance at any moment and in case our help desk team recommends that you do something within your account, you can do it momentarily without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything in a single place, which is the reason why we have implemented a support ticket system into the custom-built Hepsia Control Panel, which comes with each single semi-dedicated server package. This will enable you to manage the correspondence with our help desk team along with your sites, which suggests that you won’t need to memorize additional login credentials for another admin dashboard. You’ll be able to send a new ticket or to check the status of an old one with less than several mouse clicks while you’re browsing the files hosted in your account. In addition, you can look through older tickets using an intelligent search option or check applicable knowledge base articles with solutions to commonly encountered challenges. The built-in ticketing system is closely monitored 24-7 with the maximum ticket response time being just one hour, so there will always be somebody to assist you.